VP of Engineering

JagadeshRajendran

AI Product Engineering & Healthcare Automation

15+ years designing, shipping, and scaling enterprise-grade AI platforms and distributed systems. I build the infrastructure that healthcare organizations depend on — reliably, at scale, with zero tolerance for downtime.

15+
Years
10+
AI Platforms
99.99%
Uptime SLA
5M+
Claims / Mo
Jagadesh Rajendran
Jagadesh Rajendran · Frisco, TX

Engineering at the intersection
of AI & Healthcare

I am a VP of Engineering and AI product builder with 15+ years of experience translating product vision into resilient distributed systems that operate at enterprise scale across the US healthcare sector.

My work sits at the intersection of agentic AI, healthcare revenue cycle management, and high-availability infrastructure — building platforms that automate complex, fault-intolerant workflows that clinical and financial operations depend on.

I have led engineering from zero to production across 10+ AI and automation platforms, scaling distributed teams of 30+ engineers across geographies, and delivering systems with 99.99% uptime SLAs.

"I build things that hold up under real production load — fault-tolerant by design, observable by default, and engineered for the long term."
CurrentHead of Engineering, Droidal LLC
LocationFrisco, TX 75033
Experience15+ years engineering leadership
DomainHealthcare RCM, AI & Automation
SLA99.99% uptime, RTO < 15 min
Team30+ engineers, 8 product squads
ResearchPublished — IEEE CAI Journal
EducationMSc AI, University of Essex — Distinction
Status● Open to opportunities

Where I've built things that matter

2022 — Present
Droidal LLC
Frisco, Texas, USA
Current Role
Head of Engineering — Product & Platform
  • Led end-to-end product engineering for Droidal's AI platform suite — from 0-to-1 MVP through to enterprise-grade, production-hardened releases serving healthcare clients across the US.
  • Architected cloud-native, multi-region microservices platform on AWS/GCP achieving 99.99% uptime — deployed across 3 availability zones with automated failover and zero-downtime blue-green deployments.
  • Designed enterprise DR strategy with RTO < 15 minutes and RPO < 5 minutes — leveraging AWS Route 53, S3 Cross-Region Replication, and RDS Multi-AZ with automated failover.
  • Built and deployed agentic AI systems, a C-Suite Decision Engine connecting EHR and RCM data estates, Payer Connect integrating 4,000+ US insurance payers, and Keyscribe processing 5M+ claims per month.
  • Introduced chaos engineering practices to proactively validate HA posture, reducing MTTR by 55% and cutting manual intervention in RCM workflows by 60%+.
  • Scaled distributed engineering team to 30+ engineers across geographies, delivering 10+ platforms with up to 80% reduction in manual operational effort.
Employee of the Year — Droidal 2023
2016 — 2022
KR Technologies
Coimbatore, India
Senior Software Engineer — Automation & Control Systems
  • Designed and delivered 15+ mission-critical industrial automation systems across steel, cement, and power sectors — engineered for 24/7 operation with hardware redundancy and automatic failover.
  • Built real-time SCADA and data acquisition systems with hot-standby redundancy and <5-second failover for uninterrupted plant control during component failures.
  • Developed FPGA-based embedded control systems for sub-millisecond response, fault-tolerant applications with watchdog-monitored processes.
  • Improved operational efficiency by 25–30% per deployment across 5+ industrial verticals.
2012 — 2016
Puma Technovision
Coimbatore, India
Design Engineer
  • Designed and developed mechanical and electromechanical components for industrial applications — delivering production-ready engineering drawings, specifications, and prototypes.
  • Built foundational systems thinking, fault analysis, and engineering documentation skills directly applied to complex software system design in subsequent roles.

Products built from
zero to enterprise

01
Droidal.ai Agentic RPA
AI agentic platform for Healthcare RCM — intelligent automation and workflow orchestration across 50+ enterprise clients.
50+ enterprise clients
02
Droidal PMS & EHR
Integrated Practice Management and EHR platform — scheduling, clinical documentation, billing, and care coordination. HIPAA-compliant, multi-tenant.
HIPAA · Multi-tenant
03
Payer Connect
Insurance eligibility verification integrated with 4,000+ US payers — real-time and batch eligibility checks, benefit breakdowns, prior authorization.
4,000+ payers · 99.9% SLA
04
Decision Engine (CXO)
C-Suite intelligence tool connecting EHR, RCM, and financial data — real-time insights and risk signals via natural language interface.
Natural language · Real-time
05
Keyscribe EOB-to-ERA
ML-driven document processing transforming Explanation of Benefits into structured ERA data for healthcare RCM workflows.
5M+ claims processed / month
06
Meeting-to-PDD
AI tool processing Microsoft Teams recordings to auto-generate structured Product Design Documents via async transcription and LLM pipelines.
LLM · Async pipeline
07
Voice AI Platform
Real-time conversational AI enabling automated patient interaction, intake, and workflow execution for healthcare operations.
Conversational AI · Real-time
08
Agent Flow
Platform converting product design inputs into deployable, production-ready AI agents — accelerating enterprise delivery cycles by 3×.
3× faster delivery cycles

Core technical competencies

Cloud & DevOps
AWS EKSRDS Multi-AZRoute 53S3 CRRGCPAzureKubernetesDockerIstioCI/CD
AI / ML / LLMs
Agentic AIOpenAIGeminiMistralRAGNLPOCRPrompt EngineeringIDP
Architecture
MicroservicesKafkaCQRSEvent SourcingAPI GatewayCircuit BreakersCAP Theorem
HA & Disaster Recovery
Multi-AZ / Multi-RegionRTO/RPO EngineeringChaos EngineeringFailover AutomationBCP
Observability & Data
GrafanaPrometheusOpenTelemetrySLO/SLAPostgreSQL HAMySQLRedis Sentinel
Healthcare Domain
RCMClaims LifecycleEligibility VerificationDenial ManagementHIPAAUiPathRPA

Credentials & Published Work

IEEE · Peer Reviewed 2025

NewsGuard-LLM: A Lightweight, Dynamic Large Language Model based Framework for Real-Time Threat Detection in Digital News Streams

Gaurav Jadhav, Jagadesh Rajendran, Amit Kumar Singh · University of Essex & BT Security Research, UK

A lightweight, privacy-preserving LLM framework for real-time threat detection in digital news streams — achieving 96% classification accuracy with a 70% reduction in training time. The system operates entirely on-premise, integrating GPU-accelerated training, hybrid LLM-assisted labeling, and a continuous feedback loop for adaptation to evolving threat patterns.

96%Accuracy
70%Training Time Reduction
1.6MHeadlines Processed
Faster than CPU
Large Language Models Threat Detection GPU Acceleration NLP Continuous Learning Cybersecurity
IEEE PUBLISHED
Education
MSc Artificial Intelligence
University of Essex, United Kingdom · 2024
Distinction — 78% View Certificate
BEng Mechanical Engineering
Anna University, India · 2012
First Class — 78%
Awards
Employee of the Year — Droidal (2023)
Hero of the Decade — Rotary Club (2014)
Fee Waiver Award — Adithya Institute of Technology
Field Notes

Thoughts from the Engineering Trenches

18 articles on AI models, GPU infrastructure, open source tools, and lessons learned building production systems at scale.

Read the Blog

Let's build
something serious.

Open to senior engineering leadership, advisory, and consulting engagements — particularly in AI product engineering and healthcare technology.